With Vikey's integrated WhatsApp messaging module, you can communicate even more directly and immediately with your guests.
👉 You can send and receive WhatsApp messages:
Directly from the Vikey dashboard
Or via the Vikey Host app, wherever you are
All conversations will be tracked and organised, for easy and professional management of your relationship with your guests.
To activate the Messaging module you need to go to the module section on my.vikey.it and select the relevant module.
Depending on the type of subscription chosen, you can access different messaging services: messages from OTAs or conversations via WhatsApp
Messages will be sent from a Vikey business WhatsApp number so you do not have to share your personal contact details with customers. Messages will only be accessible from the Vikey dashboard and the Vikey Host app.
What can I do with the Messaging module - WhatsApp
What can I do with the Messaging module - WhatsApp
As with sending e-mails to complete the online check in, you can also decide to send your guests a message via WhatsApp to the number registered during the booking process.
You can decide to send the message to the:
Booking creation
7 days before check-in
3 days before check-in
1 day before check-in
To start the WhatsApp conversation, it is important that the customer replies to one of the automatic messages sent by Vikey to complete the online check in.
Do you already have Vikey's Channel Manager module?
Do you already have Vikey's Channel Manager module?
If you have already activated Vikey's Channel Manager module, the messaging module will be activated by default to include only messages arriving from associated OTAs at no additional cost.
If you have connected Booking.com but NOT Airbnb to Vikey's channel manager, then Airbnb messages will NOT be displayed in the integrated messaging.
If you activate the messaging module - WhatsApp, your customer will receive communication from Vikey either on Ota or via WhatsApp.
You don't have Vikey's Channel Manager module?
You don't have Vikey's Channel Manager module?
If you have not activated Vikey's channel manager module, in the ‘messaging’ section of your dashboard menu, only messages sent via WhatsApp will be visible, and not those sent directly on the Ota chats.
If you want to activate the channel manager module, you can do so directly by clicking here:
Can I check the messages sent by my co-workers?
Can I check the messages sent by my co-workers?
If you have sub-accounts that help you manage your facility, you can check the conversations they have responded to and also view the messages sent to guests.
Can I continue texting with the guest after checking out?
Can I continue texting with the guest after checking out?
Of course, you will have a week to continue messaging your guest, always observing the period of 24 hours from the last message sent by the guest.
What happens if the customer tries to call me on this WhatsApp number?
What happens if the customer tries to call me on this WhatsApp number?
The WhatsApp Busisness number that is assigned is not enabled to receive telephone calls.
Can I filter messages by flat?
Can I filter messages by flat?
You can decide to see the messages of only one flat or all those in your dashboard.
Can I personalise the first message sent?
Can I personalise the first message sent?
The first Message that is sent cannot be customised due to restrictions by META