Connect your PMS/CM or OTA (ex. Airbnb) with the Vikey dashboard
To connect a channel manager/ota with your Vikey account, follow the steps below:
Select “Settings” from the left-hand menu and then “Integrations”. Click on the “Add integration” button to choose the channel to be connected to Vikey
Follow the instructions that appears during the procedure
N.B. 1: If you are integrating with Airbnb, during the procedure, you will have to enter the credentials of the owner of the listing of the property you wish to link to Vikey; this is necessary for reservations to be transmitted to the Vikey dashboard.
N.B. 2: If you are integrating with a channel manager or pms, before starting the procedure, you should ask their support if your profile is already enabled for integration with Vikey; only after you have received confirmation, you can carry out the procedure by entering the credentials that you will be asked for and that the support of your channel/pms will have provided to you.
N.B. 3: Airbnb reservations will not be able to receive messages from Vikey, if a Channel Manager is connected (except for Smoobu, Guesty, Lodgify, Ciaobooking, Avaibook).
To allow notifications to be sent to Airbnb reservations follow this guide: connect Airbnb if you already have a channel manager
Please note that if you have Booking.com, it is not possible to activate the integration, as Booking only allows this type of connection via Channel Manager. If you would like to automatically import all reservations you receive on Booking into Vikey, then you will have to activate your own channel manager (we recommend choosing from our partner list) or you will have to activate our Vikey Channel Manager module.
After connecting the two portals, a screen like the image below will appear.
click on the profile of a room in order to create the connection
click on “Add integration”
enter all required fields
Please note that it is important for the online check-in procedure and e-mail communication with guests to enable the “e-mail communication” and “Documents” entries
The notification upon creation is related to the online check-in notification and is sent as soon as the reservation is transmitted to the dashboard.
Notifications at 7, 3 and 1 day before check-in are always related to the online check-in process and are sent to the guest as a reminder only if the guest does not complete it immediately after the first email.
The mail of completed check-in online 1-day before arrival is sent 1 day before the guest’s arrival only if the guest has completed the entire online check-in procedure and you have confirmed the documents.
You can also select the sending of the SMS and/or whatsapp reminder and the opening link.
Regarding payments, you have the option of setting up both the payment of the stay and the city tax (after connecting with stripe and setting up the parameters for calculating the city tax) by enabling only certain sales channels that you wish.
N.B. If you wish to change the settings afterwards, these will not be retroactive; they will only be valid for reservations that you receive after the changes have been made.
For all those already on the dashboard, you will have to proceed with the manual change by editing each one.
In the “Notifications” section, you will be able to modify the various notifications you wish to send and/or enable sms and whatsapp if necessary.
In the “check-in online” section, you can change the settings as per payment, sending documents and signing the contract.